If you've recently shopped at Publix and noticed a message on your receipt inviting you to take a survey, you're not alone. The Publix Customer Satisfaction Survey is designed to collect real feedback from shoppers like you. It gives the company valuable insights about your experience—whether you were impressed by their service, or think they can improve in some areas.

And here’s the best part: you’re not just helping Publix, you also get a chance to enter a sweepstakes for a chance to win a $1,000 Publix gift card. Sounds like a win-win, right?

This guide walks you through everything you need to know—clearly and simply—to complete the survey without confusion.

Why Take the Publix Customer Survey?
When you take the time to complete the Publix survey, you're helping shape the way the store serves customers. Publix genuinely wants to hear how you feel about your shopping experience—whether things went perfectly or something didn’t meet your expectations.

The company uses your responses to improve store cleanliness, customer service, product availability, checkout speed, and more. It’s not just about checking boxes; they want to deliver the best possible experience to everyone who walks through their doors.

Plus, your time could pay off. At the end of the survey, you’ll have the chance to enter a monthly sweepstakes. One winner is randomly chosen to receive a $1,000 Publix gift card. You never know—you could be next.

What You’ll Need Before You Begin
Before jumping into the survey, gather a few simple things to ensure a smooth experience.

First, hold onto your most recent Publix receipt. You’ll need the 16-digit survey code printed on it. This code proves you’ve made a purchase and helps Publix link your feedback to a specific location and date.

Also, make sure your receipt is no older than 7 days. After that, the code expires and you won’t be able to take the survey using that receipt.

You'll also need:

A device with internet access (smartphone, tablet, or computer)

A few minutes of quiet time (the survey typically takes 5 to 10 minutes)

A basic understanding of either English or Spanish (you can choose your language at the beginning)

How to Access the Survey
To begin, open your browser and head to the official survey website: www.publix.com/survey.

This is the only official site for Publix surveys, so be cautious of any third-party websites claiming to be affiliated with Publix or offering fake prizes.

Once you land on the homepage, the site will prompt you to select your preferred language—English or Español. Choose the one that feels most comfortable, and then you’ll move on to the next screen where you’ll be asked to enter the 16-digit survey code from your receipt.

Type the code exactly as it appears—no spaces or mistakes—then click “Next” to begin the actual survey.

Answering the Survey Questions
Now comes the part where you share your thoughts. The questions are simple and mostly multiple-choice, with a few opportunities to type out specific comments if you want.

Expect to be asked about:

How satisfied you were overall

The friendliness and helpfulness of employees

How easy it was to find what you needed

The cleanliness and organization of the store

Your experience at the checkout counter

Any problems or issues you encountered

Try to answer as honestly and clearly as possible. You’re not being graded, and Publix really does want to know what went well and what didn’t. If you had a great experience, let them know. If something didn’t go as planned, your feedback could help prevent it from happening again.

Entering the Sweepstakes
Once you’ve finished the last question, you’ll be asked whether you want to enter the sweepstakes for a chance to win the $1,000 Publix gift card. This part is entirely optional, but it’s a nice bonus if you’re interested.

If you choose to enter, you’ll need to provide a few basic details like:

Your full name

Your phone number

A valid email address

These details are only used to contact you if you win. Once submitted, you’ll officially be entered into that month’s drawing.

It’s important to note that the sweepstakes allows one entry per person per month, so don’t try to submit multiple surveys in one month—it won’t increase your chances of winning.

Having Trouble? Here’s What to Do
If the survey website isn’t loading or your code isn’t being accepted, there are a few things to try:

Make sure you’ve entered the 16-digit code correctly

Check the date on your receipt—it must be within 7 days of your visit

Try using a different web browser or device

Clear your browser cache and cookies, then reload the page

If none of those solutions work, you can reach out to Publix customer service through their website or by calling their support line. They’ll usually be happy to assist.

Taking the Publix Customer Satisfaction Survey is a quick and easy way to help improve your local store, and it could even reward you for your time. Whether you shopped for groceries, visited the pharmacy, or just popped in for a quick snack, your voice matters. Next time you visit Publix, keep your receipt and take five minutes to complete the survey at publix.com/survey—your opinion could lead to a better shopping experience for everyone, and maybe even a gift card for you.